Terms of Service

Formation of the agreement: you accept these Terms when you click "Agree", create an account, or otherwise use the Service. If you do not agree, you may not use the Service.

Minimum age: you must be at least 13 years old to use the Service. If your jurisdiction sets a higher digital-consent age, such as 16 in parts of the European Union, you must meet that local age requirement. Users below the applicable legal age may use the Service only with the consent and supervision of a parent or legal guardian.

Eligibility:

• you must not be located in, subject to sanctions or export controls administered by, or otherwise restricted under the laws of the U.S. OFAC, the European Union, the United Kingdom, the United Nations, mainland China, or other applicable authorities, nor may you use or redirect the Service to prohibited destinations;
• you agree to provide truthful, complete, and accurate registration information and to update it promptly if it changes;
• some Service features, including the Admin interface, are available only to specific users and must be used within the permissions assigned to you.

Oriveo provides several related service modes:

• BYOK client: a unified interface that lets you use API keys from third-party AI providers. Your provider relationship, usage fees, model behavior, and data handling by that provider are governed by that provider's terms. Depending on platform and feature, BYOK requests may be sent directly from the client or forwarded through Oriveo compatibility endpoints for web streaming, Relay, routing, or other technical support. Oriveo does not add a markup to provider usage fees.
• Oriveo Free: a managed free tier provided by Oriveo on a commercially reasonable basis and subject to usage limits. Requests are relayed through Oriveo servers to third-party model providers. Supported models, quotas, routing, and use scenarios may change at any time.
• ** Oriveo AI is a separate paid hosted service. Requests are relayed through Oriveo servers to upstream model providers and paid usage is charged to prepaid AI Balance at the applicable model price. Oriveo AI is not part of the Pro or Lifetime plans.

• You are responsible for keeping your account credentials (email, OTP, and linked third-party sign-ins) secure and for all activity that occurs through your account.
• If you become aware of unauthorized access or a security risk, you must notify us promptly at [email protected].
• Accounts are personal. You may not resell, transfer, rent, share, or mass-create accounts through automation.
• To prevent abuse, we may require identity verification, email confirmation, CAPTCHA, or other reasonable checks.

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Service on supported devices for personal use or internal business use.

All rights not expressly granted in these Terms are reserved. You may not:

• copy, modify, translate, create derivative works from, distribute, rent, sell, or otherwise commercialize the Service itself;
• reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Service;
• remove, obscure, or alter copyright notices, trademarks, or other proprietary notices contained in the Service;
• repackage the Service or offer it to third parties as a product or API.

• In BYOK mode, you must obtain your own API keys from third-party AI providers and pay those providers directly. Oriveo does not collect those fees and does not apply a margin to your usage.
• Your relationship with each AI provider is governed by that provider's own terms of service, usage policies, and privacy policies. You are responsible for reading and complying with those documents, including rules about training-data opt-out, content moderation, and regional restrictions.
• Oriveo does not guarantee the availability, response quality, legality of content, pricing changes, or service continuity of third-party AI providers, and we disclaim liability for issues arising from them.
• If you configure Relay or another custom OpenAI-compatible endpoint, you are solely responsible for ensuring that endpoint is lawful, secure, compliant, and appropriate for your use.

If you use Oriveo Free:

• Quotas: each user or device may be subject to daily, monthly, or model-specific limits calculated from call counts, token usage, and other operational factors; the in-app display controls, and we may adjust quotas at any time.
• Service level: the free tier is provided on a best-effort basis and does not create any service level agreement (SLA).
• Reports and enforcement: we maintain reporting channels and may review unusual or reported usage. Sessions or accounts that violate these Terms may be rate-limited, restricted, suspended, or deleted.
• Strictly prohibited conduct (any violation may result in immediate termination):
• bypassing or attempting to bypass quotas, including through multiple accounts, spoofed device fingerprints, bots, or scripted calls;
• redistributing, reselling, or repackaging Oriveo Free as a public API or service for third parties;
• using the free tier for large-scale scraping, model distillation, dataset generation, or content farms;
• engaging in any conduct prohibited under Section 7 "Acceptable Use".

When using the Service, you may not, and may not permit others to:

• violate any applicable law, regulation, sanctions regime, government order, or court decision, including laws relating to intellectual property, export controls, data protection, or anti-terrorism;
• generate, upload, transmit, or store content involving:
• child sexual exploitation, child sexual abuse material, or any pornographic content involving minors; we apply a zero-tolerance policy and may report such material to competent authorities;
• non-consensual intimate imagery, harmful deepfakes, harassment, threats, defamation, hate speech, or discriminatory content;
• material intended for fraud, phishing, identity theft, or social engineering;
• instructions or material related to weapons of mass destruction, terrorism, violent extremism, malware, ransomware, exploit code, or attacks on third-party systems;
• interfere with the Service infrastructure through reverse engineering, scraping, rate-limit bypassing, DoS / DDoS attacks, or other technical abuse;
• infringe the privacy, personality, or intellectual-property rights of others;
• impersonate Oriveo personnel, AI providers, or any other person or entity;
• use the Service as regulated professional advice (such as medical, legal, or financial advice) without appropriate disclaimers and qualified human review;
• integrate the Service into systems with direct impact on life, physical safety, or critical infrastructure, such as autonomous driving, medical diagnosis, nuclear-facility control, or weapons systems, without our prior written approval.

We may, but are not obligated to, monitor usage or content. If we detect a violation of this section, we may suspend or terminate access immediately without prior notice and reserve all further legal rights.

• Ownership remains with you: your prompts, uploaded attachments, created Skills, knowledge-base files, backups, and conversation histories (collectively, "User Content") remain yours.
• Limited license: solely to the extent technically necessary to provide the Service, such as routing requests to AI providers you choose, web compatibility forwarding, cloud sync, retrieval augmentation, backup export/import, support, security, and abuse prevention, you grant us a worldwide, royalty-free, non-exclusive, sublicensable license to process User Content. This license ends when you delete the relevant content or account, subject to reasonable residual copies in logs, audits, legal records, and technical backups.
• No Oriveo model training: we do not use User Content to train Oriveo-owned AI models. Third-party provider use of prompts and outputs is governed by that provider's terms and settings.
• Your responsibility: you must have the rights and permissions needed for User Content and must not use the Service in violation of these Terms or applicable law.
• Content review: we may review Oriveo Free reports, abuse signals, or security events. We do not perform general human review of BYOK conversations, but BYOK traffic may still be processed transiently for routing, sync, diagnostics, and security as described in the Privacy Policy.

• AI-generated output may be inaccurate, incomplete, outdated, biased, offensive, or cite nonexistent sources. You must verify important information yourself before relying on it.
• We make no express or implied warranties regarding the accuracy, completeness, timeliness, merchantability, fitness for a particular purpose, or non-infringement of AI-generated output.
• Not professional advice: AI output is not medical, legal, financial, tax, safety, or mental-health advice. If you need professional advice, consult a qualified professional.
• You alone are responsible for the decisions you make and the consequences that follow from relying on AI-generated output.

• The Oriveo name, logos, trademarks, interfaces, source code, documentation, and all content other than User Content belong to the Oriveo team or its licensors and are protected by copyright, trademark, patent, trade secret, and other applicable laws.
• Third-party marks shown in the Service, including OpenAI, Anthropic, Google, DeepSeek, OpenRouter, and Groq, remain the property of their respective owners. Their appearance in Oriveo is only to describe interoperability or compatibility and does not imply endorsement or affiliation.
• Without our prior written consent, you may not copy, modify, distribute, sell, rent, create derivative works from, or reverse engineer the Service.
• Copyright complaints: if you believe content available through the Service infringes your rights, please send a notice that complies with the DMCA or other applicable law to [email protected]. We will review and handle properly substantiated notices in accordance with law.

• Basic BYOK client access is provided free of charge; you pay only the API fees charged by the third-party AI providers you choose.
• Oriveo Pro Monthly, Pro Yearly, and Lifetime are paid software feature plans. They do not include AI/API usage fees, model credits, or subscriptions from OpenAI, Anthropic, Google, or other model providers.
• Web checkout purchases are processed by Creem as our merchant of record. Current prices, renewal terms, and plan details are shown before checkout.
• Pro Monthly and Pro Yearly subscriptions may auto-renew until cancelled. You can cancel from the billing portal; cancellation stops future renewals but access remains active until the end of the current paid billing period unless a refund or legal requirement changes that status.
• Refund requests are handled under our Refund Policy and applicable consumer protection laws.

Oriveo AI and AI Balance

• Oriveo AI is a paid hosted service. It is separate from Oriveo Free and is not part of the Pro or Lifetime plans. Requests run on Oriveo-managed models and draw down a prepaid AI Balance.
• Prepaid and single purpose: AI Balance may be spent only on Oriveo AI hosted requests. It is not a cash account, a stored-value account, or a payment instrument, and it cannot be withdrawn, transferred to another account, given to another person, or converted back into cash or into any other product.
• No expiry: AI Balance credited to your account has no expiry mechanism. It remains available until you spend it and is reduced only by your own usage or by a reversal following a refund, revoked purchase, or chargeback.
• Independent of Pro and Lifetime: Pro Monthly, Pro Yearly, and Lifetime include no AI usage, model credits, or AI Balance of any kind. Buying, renewing, cancelling, or refunding a plan does not add, remove, or change AI Balance, and the two are accounted for separately.
• How usage is charged: once the included requests for the week are used, further requests are charged automatically to your AI Balance at the price Oriveo publishes for each model; the prices currently in effect are shown in the app and may change as upstream costs change. Figures shown before and while a request runs are estimated; the amount settled after the request finishes is the amount deducted.
• Where you buy determines who takes payment: top-ups bought through web checkout are processed by Creem, top-ups bought inside the iOS app are processed by Apple through the App Store, and top-ups bought inside the Android app are processed by Google through Google Play. Balance credited through any channel can be viewed and spent on every supported platform, but a new purchase must use the payment channel available on the platform where you start it.
• What can be refunded: refund requests are handled under our Refund Policy and the rules of the channel you purchased through. A top-up bought through web checkout falls under the same 14-day window as other web purchases, but the refundable amount is limited to the part of that top-up which was credited to your account and is still unspent. Balance you have already spent on Oriveo AI requests cannot be refunded, because those requests have already been served.
• Immediate performance and the right of withdrawal: when you buy a top-up, you expressly ask us to begin performance immediately, so the balance is credited to your account and becomes usable straight away. You acknowledge that, because of that request, you lose the statutory 14-day right of withdrawal available to consumers in the EU and EEA for the part of the top-up you have already spent. Any part that is still unspent is not affected and can still be refunded as described above. Your other non-waivable consumer rights are unaffected.
• Reversals and service availability: when a top-up is refunded, revoked, or charged back, the corresponding amount is reversed out of your AI Balance. If a reversal leaves your AI Balance below zero, Oriveo AI stays unavailable until that shortfall is cleared or offset, for example by a later top-up. This is a condition for using Oriveo AI, and we do not ask you to pay the shortfall separately. Requests that were already served are not reversed.
• Availability and changes: Oriveo AI depends on third-party upstream model services. Available models, prices, and limits may change, and purchasing may be unavailable on a given platform for store review, payment configuration, or regional compliance reasons.

Disclaimer of warranties: the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, absence of viruses, uninterrupted availability, or error-free operation. In jurisdictions that limit exclusion of implied warranties, this section applies only to the maximum extent permitted by law.

Limitation of liability: to the maximum extent permitted by applicable law:

• we are not liable for indirect, incidental, special, punitive, or consequential damages; loss of profit, revenue, goodwill, business opportunities, or data; damages caused by third-party AI providers, including BYOK providers and models routed through Oriveo Free; or damages arising from your breach of these Terms;
• our total aggregate liability to you arising out of or relating to the Service will not exceed the lower of: (a) the total amount you actually paid us for the Service in the preceding 12 months (which may be zero for the current BYOK client), or (b) USD 100;
• if the law of your jurisdiction does not permit certain liability exclusions or limits, the restrictions above apply only to the extent permitted by that law and do not affect your non-waivable consumer rights.

Third-party risk: Oriveo is not responsible for API charges, billing errors, moderation decisions, degraded service, or outages caused by third-party AI providers.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Oriveo, its affiliates, employees, and agents from any third-party claim, proceeding, regulatory investigation, fine, loss, or reasonable legal expense arising out of:

• your violation of these Terms;
• your violation of applicable law;
• User Content you upload or create that infringes third-party intellectual-property, privacy, personality, or trade-secret rights;
• your misuse of the Service or violation of Section 7.

We reserve the right to assume exclusive control of the defense and settlement of such matters, and you agree to cooperate reasonably if we do so.

• You may terminate at any time by deleting your account through "Settings → Account → Delete Account"; local data stored on your device remains under your control and must be removed by you.
• We may suspend or terminate access if you violate these Terms, violate law, harm the Service or other users, remain inactive for an extended period (including more than 24 consecutive months), or where required by law or competent authorities.
• Effects of termination: your right to use the Service ends immediately; server-side data will be handled in accordance with Section 8 of the Privacy Policy; any paid but unused amounts, if applicable, will be handled under applicable law.
• Surviving provisions: Sections 7, 8, 10, 12, 13, 15, and any provisions that by their nature should survive termination will remain in effect after termination.

Governing law: unless mandatory law requires otherwise, these Terms are governed by the laws applicable to the operating entity providing the Service, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Dispute resolution: we and you will first try in good faith to resolve disputes informally. If that fails:

• Consumer users: you may bring a claim before the competent court in your place of residence, where local law permits, or choose arbitration before a mutually agreed arbitral institution under its then-current rules. Your rights to complain to consumer organizations or supervisory authorities remain unaffected.
• Business users: the dispute will be finally resolved by arbitration before an arbitral institution agreed between the parties, with the seat, language, and procedural rules of the arbitration to be agreed between the parties; the award is final and binding on both parties.

Class-action waiver: to the extent permitted by law, you and Oriveo agree to resolve disputes only on an individual basis and not as part of a class action, class arbitration, or representative proceeding.

Export controls: you may not export, re-export, or make the Service available to countries, entities, or persons prohibited by applicable export-control laws.

Force majeure: we are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, war, terrorism, strikes, governmental action, internet infrastructure failures, or upstream provider outages.

Entire agreement: these Terms and the Privacy Policy form the entire agreement between you and us concerning the Service and replace prior oral or written understandings on the same subject.

Severability: if any provision is found invalid or unenforceable, the remaining provisions remain in full force, and the affected provision will be interpreted as closely as possible to the original intent to the extent permitted by law.

No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a corporate reorganization, merger, acquisition, or asset sale.

Notices: legal notices to you may be sent through the app or to your registered email address. Notices to us should be sent to [email protected].

Language: translations of these Terms are provided for convenience only. If there is any inconsistency, the version in English controls.

Changes to these Terms: we may update these Terms from time to time to reflect changes in the product, technology, law, or business model. For material changes, we will generally give at least 7 days' notice through the app, by email, or on our website. If a change materially reduces your rights or increases your obligations, you may choose to stop using the Service and delete your account before the revised Terms take effect. If you continue using the Service after the effective date, that means you accept the updated Terms.

Contact:

• Legal and compliance: [email protected]
• Privacy and data subject requests: [email protected]
• General product support: [email protected]
• Security incident reports: [email protected]